Terms & Conditions

1. About us

This website is operated by BUZZ FLAVOURS LTD trading as Buzz Flavours.

Address: [REGISTERED ADDRESS]

Email: buzzflavours@gmail.com

Telephone: 07534 997489

2. Using this website

By using this website, you agree to comply with these Terms & Conditions.

You must not use the website for any unlawful purpose or attempt to interfere with its operation or security.

3. Product information

We aim to ensure that product descriptions, images, ingredients and other information on our website are accurate and up to date.

Product images are for illustrative purposes. The appearance of packaging, labels or products may occasionally vary.

Please always check the product packaging and product information for the most up-to-date ingredients, allergen and storage information.

If you have a food allergy or intolerance, please contact us before purchasing if you require further information.

4. Health and nutritional information

Information on our website is provided for general product and informational purposes only.

Our products are food and drink products and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

You should not rely on website content as medical or nutritional advice.

If you have a medical condition, are pregnant or breastfeeding, or take medication, you should seek appropriate professional advice before consuming any product where you have concerns about its suitability.

5. Product availability

All products are subject to availability.

We reserve the right to limit quantities or discontinue products at any time.

If we are unable to fulfil an order that you have paid for, we will contact you and arrange an appropriate refund.

6. Prices

All prices are displayed in pounds sterling (£).

Prices may change from time to time. Any change will not affect an order that we have already accepted, except where there is an obvious pricing error.

Delivery charges will be shown before you complete your purchase.

7. Orders and payment

When you place an order, you are making an offer to purchase the selected products.

Your order is subject to acceptance and availability.

We may contact you if there is a problem with your order, payment or delivery details.

Payment must be successfully processed before your order is dispatched.

8. Subscriptions

Our weekly subscription delivers 7 bottles each week in the flavour mix you select at checkout, with free UK delivery.

Payment is taken automatically each week using your saved payment method until you pause or cancel.

You can skip a week, pause or cancel your subscription at any time from your subscription page. Changes apply to future deliveries and do not affect an order that has already been dispatched.

9. Delivery

We will deliver orders to the address provided during checkout.

Estimated delivery times will be displayed at checkout or communicated in your order confirmation.

Delivery times may be affected by circumstances outside our reasonable control.

If your order is delayed, damaged or appears to be missing, please contact us as soon as possible.

10. Returns, cancellations and refunds

Your statutory rights are not affected by these Terms & Conditions.

For information about cancellations, returns and refunds, please see our Refund and Returns Policy.

Certain food and drink products may not be eligible for return once opened where this is necessary for health protection or hygiene reasons.

11. Faulty or damaged products

If you receive a product that is damaged, faulty or not as described, please contact us as soon as possible.

We may ask for photographs or other information to help us investigate the issue.

Nothing in these Terms & Conditions limits your statutory consumer rights.

12. Intellectual property

All content on this website, including text, branding, logos, images, graphics and other materials, belongs to or is licensed to Buzz Flavours unless otherwise stated.

You must not copy, reproduce, distribute or commercially exploit our content without our prior written permission.

13. Website availability

We aim to keep the website available and accurate, but we do not guarantee that it will always be uninterrupted, error-free or free from viruses.

We may suspend, modify or withdraw parts of the website where reasonably necessary.

14. Limitation of liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

We are not responsible for losses that are not reasonably foreseeable or caused by circumstances outside our reasonable control.

15. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, transport disruption, supply problems, technical failures, industrial disputes or changes in law.

16. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that may apply.

17. Contact

If you have any questions, please contact buzzflavours@gmail.com or 07534 997489.