Refund & Returns Policy

1. Cancelling an order

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at buzzflavours@gmail.com.

We will try to stop the order from being dispatched where reasonably possible.

If the order has already been dispatched, please contact us and we will explain the available options.

2. Cancelling a subscription

You can skip a week, pause or cancel your weekly subscription at any time from your subscription page.

Cancelling stops all future payments. Any box that has already been paid for and dispatched will still be delivered.

3. Unwanted products

For products that are legally eligible for return, you may have a right to cancel your online purchase within the applicable statutory cancellation period.

However, sealed food and drink products may not be returnable once opened where this is necessary for health protection or hygiene reasons.

Products must be returned in accordance with any instructions we provide.

4. Damaged or incorrect orders

If your order arrives damaged, leaking, spoiled, faulty or incorrect, please contact us as soon as possible and include:

• Your order number
• A description of the problem
• Photographs of the product and packaging where possible

5. Refunds

Where a refund is approved, we will normally refund the original payment method.

Refund timing may depend on your payment provider or bank.

Where required by law, refunds will include the applicable standard delivery charge.

6. Refund exclusions

We may not be able to accept returns of products that:

• Have been opened or consumed, where the product is sealed and cannot be returned for health or hygiene reasons
• Have been damaged after delivery through improper storage or handling
• Are returned outside any applicable legal cancellation or return period

7. Contact us

For returns, cancellations or refunds, email buzzflavours@gmail.com or call 07534 997489.

Return address, where applicable: [RETURN ADDRESS]