Privacy Policy

1. Who we are

The data controller responsible for your personal information is BUZZ FLAVOURS LTD, trading as Buzz Flavours.

Address: [REGISTERED ADDRESS]

Email: buzzflavours@gmail.com

Telephone: 07534 997489

If you have any questions about this Privacy Policy or how we use your information, please contact us using the details above.

2. Information we collect

We may collect the following information:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Payment and transaction information
• Information about your orders and purchases
• Information you provide when contacting us
• Your newsletter preferences
• Technical information such as your IP address, browser type and device information
• Website usage information collected through cookies and similar technologies

3. How we use your information

We may use your personal information to:

• Process and fulfil your orders
• Take payment and provide order confirmations
• Deliver products to you
• Respond to enquiries and provide customer support
• Manage refunds, returns and complaints
• Send marketing communications where you have consented to receive them
• Improve our website, products and customer experience
• Prevent fraud and protect the security of our website
• Comply with legal and regulatory obligations

4. Our lawful bases for processing

You can withdraw marketing consent at any time by using the unsubscribe link in our emails or by contacting us.

• Contract: where processing is necessary to process and fulfil your order.
• Legal obligation: where we need to keep records or comply with applicable laws.
• Legitimate interests: where we need to operate, improve and secure our business, provided our interests do not override your rights.
• Consent: where you have actively opted in to marketing communications or certain non-essential cookies.

5. Payment information

Payments may be processed by third-party payment providers. We do not normally receive or store your full payment card details.

Your payment information may be processed by the payment provider in accordance with its own privacy policy and security practices.

6. Who we share information with

We may share relevant personal information with trusted service providers who help us operate our business, including:

• Payment processors
• Delivery and fulfilment providers
• Website hosting and technology providers
• Email marketing providers
• Professional advisers where necessary
• Law enforcement, regulators or other authorities where legally required

7. International transfers

Some of our service providers may process personal information outside the United Kingdom. Where this occurs, we will take appropriate steps to ensure that your personal information receives an appropriate level of protection in accordance with applicable data protection law.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Order and transaction information may be retained for as long as necessary to comply with legal, accounting and tax obligations.

Marketing information will generally be retained until you unsubscribe or we determine that it is no longer appropriate to retain it.

9. Your rights

Subject to applicable legal conditions, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain processing
• Request the transfer of certain information to another organisation
• Withdraw consent where processing is based on consent

10. Cookies

Our website uses cookies and similar technologies. Please see our Cookie Policy for more information and to manage your preferences.

11. Contact

To exercise your rights or ask a question, contact us at buzzflavours@gmail.com or 07534 997489.